FAQ

Below you will find answers to some of our most frequently asked questions.

Are you accepting new patients?

Yes! We are always happy to bring new patients into our practice.  Meeting new people is one of the best parts of our day!

Do you accept my insurance?

We accept all dental insurances that allow you to choose your dentist.  We are an “out of network provider”.  This doesn’t mean you won’t be covered, only that we are not under the control of an insurance network.  Each policy is different, and the best way to know your coverage is to contact your insurance company and ask what your out of network benefits are.  We are always happy to contact them on your behalf and to send out cost pre-estimates for any planned treatment. We do not accept Medicare or Medicaid, although often supplemental policies are available that may provide coverage.

What services do you offer in your office?

We pride ourselves by providing comprehensive treatment under one roof.  From preventive care and restorative dentistry, gum disease treatment, to oral surgery and dental implants, we are happy to provide the very best dental care for our patients!  See the “services” tab on our menu bar for more information on treatment we provide!

What forms of payment do you accept for treatment?

For any balance not covered by insurance, we accept cash, check, Visa, Mastercard, American Express, Discover, and online payments.  We also accept Care Credit, please ask if you would like more information!  Many patients also opt to use an HSA or a FLEX account for their dental expenses.

Do you see children?

We love seeing and treating kids in our office!  Many of our patients have been seeing Dr Bob since they were kids and now bring their own kids!  Our office has a fun family environment and kids especially love seeing our office dogs!

I haven’t been to the dentist in a long time and I’m embarrassed about my teeth

Please don’t be embarrassed, our office is a judgement free zone! Our doctors have extensive experience addressing every type of dental problem and they will treat you with compassion no matter how long it’s been! We understand, life happens and it’s easy to neglect ourselves! By seeing a dentist after a long time away, you are taking the first step to a beautiful healthy pain-free smile!!

What can I expect at my first appointment?

When you arrive at our office, you will be greeted by one of our friendly front desk staff! We will first do a health screening to comply with the current IDPH guidelines during the COVID-19 pandemic.  Next, we will ensure we have your insurance information and make sure all of your paperwork is complete.  Your dental hygienist will escort you from our waiting room back to a treatment room.  They will do a quick check of your teeth and gums and discuss with the doctor which types of x-rays are needed.  After this initial evaluation, if your teeth and gums are healthy, your hygienist will proceed with a thorough teeth cleaning! Finally, the doctor will come in and do a final check to ensure all your dental needs are met and answer any questions you might have!  Sometimes, if there are problems with your teeth and gums, you may need to return to address these issues before a teeth cleaning can be done.

I just want my teeth cleaned, why do I need x-rays and a doctor exam?

Even though our hygienists are so good you might feel like you are getting a spa treatment, a teeth cleaning is a medical procedure! We are a medical office not a spa!  Dental disease can sometimes progress rapidly, and our goal is to prevent all disease when possible, but also to catch it at its earliest stages when it occurs.  No one is immune from dental disease, even if you have never had a cavity in your life.  The mouth is a window to your overall health and an exam and any necessary x-rays are essential to allow our providers to ensure you have the very best care.

Are Dental X-rays safe?

Our aim is to expose our patients to the smallest amount of radiation as possible.  We use the latest technology in digital radiography, which requires far less radiation than traditional film x-rays.  The digital sensors are so sensitive they only require a tiny amount of x-rays to capture the pictures we need.  We would have to take around 80 dental x-rays to equal one chest x-ray.  That being said, we only take as many x-rays that are necessary for our doctors and hygienists to properly diagnose so they are able to provide optimal treatment.

I was told in the past I needed a deep cleaning, what does that mean?

A routine 6-month dental cleaning is a treatment to remove excess stain and build-up on teeth.  This means the mouth is healthy, but we are keeping the teeth in tip-top shape!  When there is gum disease present, that means we need to treat the disease, not just clean the teeth!  A “deep cleaning” is actually called “periodontal scaling and root planing,” and it is a procedure done when the gums are not healthy and we need to treat the disease!  Gum disease is a “silent disease” which means you may have no symptoms until it is at an advanced state.  Without the proper treatment, gum disease can lead to tooth loss, pain, and significant dental expenses.

Can I be sedated for my dental appointment?

We DO NOT IV SEDATE our patients, and we DO NOT USE NITROUS OXIDE.  Oral sedatives can be prescribed when indicated.  Although you will be awake for your appointment, we do everything we can to make sure you are comfortable.  Topical anesthetic is used before all injections, and our doctors and hygienists are highly trained in the application of local anesthetic (aka numbing!) to ensure you have no discomfort during treatment!  We also have memory foam neck pillows, great music, and fun conversation! Of course, you are always free to bring your own headphones so you can listen to music of your choice!!  Best of all, you can even request one of our dogs come in the room during your appointment!

What if I have a dental emergency?

We are able to see most dental emergencies during business hours.  Even on a busy day, we will try our very best to accommodate you! However, if you have an emergency after hours, please call our office and you will be directed to our emergency number.  If we have never seen you as a patient in our office before, it is our policy that we will not prescribe any pain medication unless treatment has been completed and the doctors decide it is warranted.

I’m not interested in dental implants because I heard they are expensive.

As dental implant technology has improved, the cost has come down significantly.  Our doctors are able to perform all the treatment in our office, which eliminates the extra costs of seeing a specialist.  Dental implant treatment is very versatile and you may be surprised at the different options you have.  While dental implant therapy is an investment in your mouth, it can be life-changing and well worth it!

Are there any special consideration for seniors?

We have patients ages 1-100!  Many of our patients come from local senior living communities and are some of our favorite patients!  We are well equipped to deal with mobility or other issues and are happy to help arrange transportation if needed.  Best of all, we offer senior credits!

I’ve seen/heard you have dogs in your office, can you tell me more?

At Dr Jackie’s Family Dental, we love dogs!  Our doctors and staff bring their dogs to work and they are some of our best workers!  All of the office dogs are very friendly, you are welcome to pet them or give them a treat!  There is usually at least 1 dog here, so if you are allergic or do not want a dog in the office, please be sure to let us know!

 I’ve seen other offices advertise “same day crowns” do you offer that?

We do not currently offer “same day crowns” and here’s why!  To create a “same day crown”, a machine in the office “machine mills” your crown while you wait, and you leave that day with your new crown.  Sounds great, right?!  In actuality, the current in-office mills create an inferior final crown than what is made at a dental laboratory.  Also, the milling process is time consuming, and you would actually have one very long appointment, at least 2 hours, rather than 2 shorter appointments.  A typical crown appointment is 1 hour, with the second appointment being about 15 minutes.  This amounts to 1 hour 15 minutes in the chair versus 2 hours! Plus, you will have the highest quality final crown designed and made by professional lab technicians!  We keep a close watch on the latest technology and if a “crown in a day” becomes equal quality to our lab-made crowns, we will certainly consider it!

Can I get Invisalign in your office?

We do not currently offer Invisalign at our office.  We are extremely lucky to practice in an area where our patients have access to the very best orthodontists.  We refer our patients to Smile Doctors by Hurley Volk Orthodontics for all braces/Invisalign procedures.  They are the very best and our doctors have a close relationship with them.

 I’ve seen advertised “teeth in a day”, does your office do that?

As it goes, if it sounds too good to be true, it usually is!  The advertisements you see are mostly from large corporate dental practices.  In reality, only a very small fraction of patients are eligible for this type of treatment.  While we do perform these treatments, it is only when it is in the best interest of the patient.  Our doctors will discuss all of your options and together decide the treatment that is best for you!

I’ve read that fluoride is bad for me, is it necessary that my child or I have a fluoride treatment?

No credible study has ever shown the application of topical fluoride, fluoride in water, etc., to be harmful in any way.  On the other hand, countless evidence exists that fluoride is one of our best tools at preventing cavities!  Without fluoride, both baby teeth and permanent teeth are much more susceptible to decay, leading to pain, infection, and disease!

What extra precautions does your office take to ensure I am safe during the COVID-19 pandemic/flu season?

It is important to point out that as a medical facility, our office has always had strict infection control policies even before the time of COVID.  However, we have incorporated extra measures to keep our patients and staff safe.  These include HEPA filters in all of our operatories, as well as a ventilation system that does not re-circulate the air in our office.  Our providers wear N95 masks, and we require all patients to wear masks in the office outside of the treatment rooms.  We health screen every patient and if someone were to show any signs of illness they would be rescheduled.  You can rest assured that your safety is our #1 priority during these unprecedented times and always!